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From town to town...from the oceans... to the trees...
TRAVEL ADVENTURES AUSTRALIA Website privacy policy This website is operated by TRAVEL ADVENTURES AUSTRALIA. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding: who we are; how and why we collect, store, use and share personal information; your rights in relation to your personal information; and how to contact us and supervisory authorities in the event that you have a complaint. Who we are TRAVEL ADVENTURES AUSTRALIA ('we', 'us', 'our') collect, use and are responsible for storing certain personal information about you ('you', 'your', 'yours'). The personal information we collect and use Personal information is information which you can be identified from (and does not include any anonymised forms of information). 1. Types of personal information We may process the following types of personal information in relation to you: Contact Details: email addresses, postal addresses, telephone numbers, clothing sizes. Secure bank details: full card details or other accounts for transactions. How your personal information is collected This section describes how the above types of personal information are collected by us. Your personal information will be collected as follows: 1. Personal information obtained from you directly We will sometimes obtain information from you directly, including when you: Subscribe to the newsletter, purchase a product, create a user profile, contact us using the "contact us' chat service. 1/7 2. Personal information obtained by use of cookies or other automated means We will sometimes obtain information via automated technology. This shall be by use of cookies and other similar technology. A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. Usually this will be in order to monitor and obtain information regarding: How many times a user visits the website, which pages a user visits, traffic data, location data. On the first occasion that you use our site we will ask whether you consent to our use of cookies and/or other similar processing technologies. If you do not consent, such technologies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies. However, some of our website features may not function as a result. For further information on our use of cookies and other similar technologies, please see our policy document as described below. 3. Changes to the way in which we collect your personal information In the event that we need to obtain personal information in relation to you from any other source than those described above, we shall notify you of this. How we use your personal information 1. General purposes In general, your personal information will generally be processed for the following purposes: To enter into a contract for the sale of good to you, to manage our business and website, to provide marketing to you. 2. Monitoring We may monitor communications, and in doing so we may obtain your personal information through this process. We will undertake monitoring in the following circumstances: quality assurance, fraud protection & compliance 2/7 3. Use of your information for marketing purposes We have described above that one of the general purposes for which your data shall be processed is for our marketing purposes. We wish to make you aware that you have the right to object or to opt-out of any direct marketing by: Unsubscribing from newsletter 4. Fraud prevention We will undertake fraud checks via use of your personal information. This will involve sharing and working with Fraud Prevention Agencies. We do so to protect our own commercial interests (which is encompassed within our own legitimate interests as a business). In general, your information will be used for fraud prevention purposes: We will use information for fraud prevention. Fraud prevention agencies can hold your personal information for different periods of time, the maximum period being six years. Lawful basis for processing of your personal information We have described above the purposes for which we may process your personal information. These purposes will at all times be justified by UK data protection law. 1. General lawful bases The lawful basis upon which we are able to process your personal data are: (1) where we have your consent to use your data for a specific purpose; (2) where it is necessary to enter into a legal contract with you or to perform obligations under a legal contract with you; (3) where it is necessary to enable us to comply with a legal obligation; (4) where it is necessary to ensure our own legitimate interests or the legitimate interests of a third party (provided that your own interests and rights do not override those interests). Wherever we rely upon this basis, details of the legitimate interests concerned shall be provided to you; 3/7 (5) where we need to protect your own vital interests (or the vital interests of another person); and/or (6) where it is needed in the public interest (or where we are acting in our official functions), provided that the task or function has a clear basis in law. In general, in order to meet the purposes we have described above, we will process your personal information where we have your express consent on each occasion that the data is processed. 2. Lawful bases specifically applicable to marketing We will only ever use your personal information to send you marketing directly where we have your explicit consent (which will be obtained in a format separately to this policy). Sharing of your personal information On any occasion where any of your personal information is shared with any third party, we shall only permit them to process such information for our required purposes, under our specific instruction, and not for their own purposes. We are required to enter into a formal legal agreement to enable such sharing to take place. In order to meet the purposes we have described above, we may on some occasions need to share your personal information with other third parties. Those third parties will be: For product orders, processing and delivery. How long your personal information will be kept Your personal information will only be kept for the period of time which is necessary for us to fulfil the above purposes. We envisage that your personal information shall be retained by us as follows: until contact is completed or otherwise agreed to by you by subscribing to email, newsletter or memberships. After the period described above, your information shall be properly deleted or anonymised. Keeping your information secure 4/7 We will ensure the proper safety and security of your personal information and have measures in place to do so. We will also use technological and organisation measures to keep your information secure. These measures are as follows: User account access is controlled by a unique username and password. All data is stored on secure servers; Payment details are encrypted using SSL. We have proper procedures in place to deal with any data security breach, which shall be reported and dealt with in accordance with data protection laws and regulations. You shall also be notified of any suspected data breach concerning your personal information. Use of your information outside of the United Kingdom We have described above the purposes and lawful bases for which we process your personal information. In order to meet those needs, we may transfer your personal information outside of the United Kingdom. Your personal information may be transferred to: USA, Australia, Canada The recipient country or countries listed above have been deemed by the United Kingdom to have adequate protection in place so that the security of your personal information can be maintained. Children Our website is not intended for children (anybody under the age of 18). We do not intend to collect data from children. Your rights Under the UK General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to: (1) fair processing of information and transparency over how we use your use personal information; (2) access to your personal information and to certain other supplementary information that this Privacy Statement is already designed to address; (3) require us to correct any mistakes in your information which we hold; 5/7 (4) require the erasure of personal information concerning you in certain situations; (5) receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this information to a third party in certain situations; (6) object at any time to processing of personal information concerning you for direct marketing; (7) object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you; (8) object in certain other situations to our continued processing of your personal information, or ask us to suspend the processing procedure in order for you confirm its assurance or our reasoning for processing it; (9) object to processing our your personal information where we are doing so in reliance upon a legitimate interest of our own or of a third party and where you wish to raise to an objection to this particular ground; (10) otherwise restrict our processing of your personal information in certain circumstances; (11) claim compensation for damages caused by our breach of any data protection laws; and/or (12) in any circumstance where we rely upon your consent for processing personal information, you may withdraw this consent at any time. For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on your rights under the General Data Protection Regulations. If you would like to exercise any of these rights please contact SANDRA MANTOVA in the following manner: email:traveladventuresaustralia@gmail.com Your Requirements If you would like this policy in another format (for example: audio, large print, braille) please contact us using the details below. 6/7 Complaints procedure We hope that we can resolve any query or concern you raise about our use of your information. The UK General Data Protection Regulation also gives you right to lodge a complaint with the supervisory authority. The supervisory authority in the United Kingdom is the Information Commissioner. Changes to the privacy policy This privacy policy was published on 3rd January 2023 and last updated on 3rd January 2023. We may change this privacy policy from time to time and will notify you of any changes by: By email, notice on website. Contacting us The relevant person to contact regarding your personal information is: SANDRA MANTOVA. Any requests or questions regarding the use of your personal information should be made to the above named person using the following method: email:traveladventuresaustralia@gmail.com Sources of further Information This policy provides key information to you regarding the processed of your information. For certain areas of our information processing, we have further comprehensive details contained in other documentation. This information can be located as follows: Our policy regarding the use of cookies and other similar technologies entitled TRAVEL ADVENTURES AUSTRALIA COOKIE POLICY can be located at: https://www.etsy.com/au/shop/TravelAdventuresAU https://traveladventuresaus.com 7/7
TRAVEL ADVENTURES AUSTRALIA Website Cookie Policy ("we" "our" "us") 1. This policy We use cookies and similar technologies on the Site. Please read this policy carefully. It contains important information regarding the use of cookies on the Site. 2. How to contact us In the event that you have any questions regarding this policy or our use of cookies you should contact us as follows: Via Email at traveladventuresaustralia@gmail.com or the website chat service. 3. Cookies A cookie is a small file/piece of information. Ordinarily cookies comprise of letters and numbers. Cookies are stored on your computer when you access the Site and they can then be sent back to the Site. This process is important to the functionality of the Site as it enables it to remember certain important pieces of information between different pages. 4. Personal information We may obtain personal information about you through our use of cookies. Such personal information will generally include: IP addresses, name, postal address, date of birth, email address, home address, phone number Any personal information collected via the use of cookies will only be obtained in accordance with our privacy policy documents which are: https://www.etsy.com/au/shop/TravelAdventuresAU 5. Consent for cookies In most cases we will need your consent in order to use cookies on this website. We may use cookies without your consent where the cookies are essential for the functioning of our site and in order to provide our services to you. For example, this will apply where: In order to check out for any purchases made on the Travel Adventures Australia, in order to ensure that goods remain in your basket once a selection has been made by you on the site., to manage and adapt your personalised greeting on the site. Where we wish to use cookies that require your consent you will be asked whether you consent to the use of cookies in the following manner: Users shall be required to consent through a checkbox pop-up on website homepage that they will need to answer in order to gain full access to the website Wherever you have given your consent to the use of cookies, you will be able to opt- out and withdraw your consent by: A banner will be shown to all users who have consented to cookies being used, which will ask them if they opt-out of the use of such technologies. 6. Third party cookies We work with third party suppliers who may also access our website for the purpose of setting cookies. These third parties are listed below. By consenting to the use of cookies on our site you will be consenting to the use of these cookies. These cookies may be used to collect the following information: Details will be collected to enable order by print on demand company. In order to adjust your cookie preferences in relation to third party cookies, you are able to visit the website addresses for the above third parties. Details regarding the relevant retention periods for third party cookies can also be found on the website addresses for the above third parties 7. Cookies used on this website The following cookies/similar technologies are used on this website: Third party cookies: (Name of cookie - owner - purpose) Printify, Printful, Etsy, Google analytics, Facebook & Instagram 8. How to turn off cookies You can set your browser not to accept cookies. However, some of our website features may not function as a result. This policy is up to date as of: 3rd January 2023.
WEBSITE TERMS AND CONDITIONS traveladventuresaus.com Effective Date: 30th December 2022 These terms and conditions (hereinafter "Terms") govern Your use of the following website (which is hereinafter referred to as "the Product"): traveladventuresaus.com The Product is owned and operated by: Sandra Mantova These Terms constitute a binding contract between You and: Sandra Mantova In connection with Your use of the Product, we may also provide You with access to various other content, documentation, materials, information, goods or services. In these Terms, we refer to all of these items collectively as "the Items". These Terms will govern Your use of all pages of the Product, as well as Your use of the Items. If You continue to use the Product, You acknowledge that You have been given the chance to review the Terms. You acknowledge that You understand the Terms and that You agree to be bound by the Terms. If You do not understand the Terms, if You do not agree to be bound by the Terms, or if You need more time to review and consider the Terms, then You must stop using the Product immediately. 1. DEFINITIONS "Australian Consumer Law" means the Australian Consumer Law which is contained in the Competition and Consumer Act 2010 (Commonwealth). "Company IP" includes, but is not limited to, the contents, layout, design, colours, appearance, graphics and imagery of the Product, Content and Materials as well as all copyrights, trademarks, trade secrets, patents and other intellectual property contained in the Product, Content and Materials. "Content" means any content, writing, images, audiovisual content or other information published on the Product. "Contract" means these terms and conditions. "Dispute" means any dispute, controversy or claim arising out of or in relation to these Terms, including any dispute, controversy or claim relating to the existence, validity or termination of these Terms. "Effective Date" means the date that these Terms come into force. "Goods" means any or all goods provided by or on the Product. "Identifying Information" means information provided by You when registering to use the Items, including but not limited to Your name and email address, a user name and a password. "Items" means any and all of the Product, Goods, Content and Materials collectively. "Materials" means any materials, information or documentation that We may provide to You in connection with Your use of the Goods or Product including documentation, data, information developed by Us or owned by Us, and other materials which may assist in Your use of Goods or Product. "Parties" means both You (the user of the Product) and Us (the owner of the Product) collectively. "Product" means the website including all pages, all sub pages, all blogs, all forums, all other connected pages and all other connected internet content whatsoever, the home page or main page of which is located at: traveladventuresaus.com "Terms" means these terms and conditions. "Third Party Links" means links or references to websites or applications other than the Product, to content other than the Content or to materials other than the Materials, none of which are controlled by Us. "Us", "We", "Our" or "the Owner" refers to Sandra Mantova "Us", "We", "Our" or "the Owner" also includes any employees, affiliates, agents or other representatives of Sandra Mantova "You" or "Your" refers to the user of the Product. "Your Content" means any Content posted to or added to the Product, Content or Materials by You or by somebody authorised by You or doing so on Your behalf. 2. INTERPRETATION a. In these Terms, unless the context otherwise requires, the following rules of interpretation shall apply: I. Words referring to one gender include every other gender. II. Words referring to a singular number include the plural, and words referring to a plural include the singular. III. Words referring to a person or persons includes companies, firms, corporations, organisations and vice versa. IV. Any obligation on a Party not to do something includes an obligation not to allow that thing to be done. 3. YOUR AGREEMENT AND REPRESENTATIONS a. By continuing to use the Product and the Items You warrant and acknowledge that You have had the chance to review and consider the Terms, that You understand the Terms and that You agree to be bound by the Terms. If You do not understand the Terms or do not agree to be bound by them then you must stop using the Items immediately. We only agree to provide use of the Items to You if You agree to these Terms. b. By continuing to use the Product and the Items You represent and warrant to Us that You have legal capacity to enter these Terms. c. By continuing to use the Product and the Items You represent and warrant to Us that You have complied with all of these Terms. 4. LICENCE TO USE PRODUCT, CONTENT AND MATERIALS a. We may provide You with certain other Items in connection with Your use of the Product. b. Subject to these Terms, We grant You a licence to use the Product, Content and Materials solely in connection with Your use of the Items. The licence created under these Terms is non-exclusive, limited, non-transferable, worldwide and revocable. c. You may not use the Product, Content or Materials for any purpose other than in accordance with the licence that is provided under this clause, and this licence to use the Product, Content and Materials terminates upon Your cessation of use of the Items or upon termination of this Contract. 5. SALE OF GOODS/SERVICES a. We may sell Goods or may allow third parties to sell Goods on the Product. If this occurs, then some specific exclusions of liability will apply, as described in the "Exclusion of Liability" clause. b. Please refer to Our additional terms and conditions for sale of goods as applicable. 6. EXCLUSION OF LIABILITY a. The Product, Content and Materials are provided for general information only and may change at any time without prior notice. b. You accept and acknowledge that the Items may contain mistakes, errors and inaccuracies. c Your use of the Product, Content and Materials is entirely at Your risk. It is Your responsibility to make sure that any Goods, Services, Materials, Content or other information available through the Product suits Your particular purpose. d. Neither We, nor any third parties, provide any guarantees or warranties regarding the accuracy, completeness, performance, reliability, timeliness, quality, merchantability, safety, legality or suitability for a particular purpose of the Items. e. To the maximum extent permitted by law, We hereby expressly exclude all warranties, guarantees, representations or terms (whether express or implied) except for those expressly set out in these Terms. f. To the maximum extent permitted by law, We hereby expressly exclude any liability in relation to the accuracy, completeness, performance, reliability, timeliness, quality, merchantability, safety, legality or suitability for a particular purpose of the Items. g. To the maximum extent permitted by law, We hereby expressly exclude any liability in relation to loss of data, interruption to Your business or any damages which are incidental to or arise from such loss of data or interruption to business. h. To the maximum extent permitted by law, We will not be liable for any damage, loss, cost or expense including legal costs and expenses, whether direct or indirect, incurred by You in connection with Your use of the Items. i. for Goods and/or Services sold by third parties via the Product or via Third Party Links (hereinafter "Third Party Goods and Services"): I. You acknowledge and agree that We have no control over those Third Party Goods and Services and that You purchase such Third Party Goods and Services at Your own risk. II. You acknowledge and agree that We assume no liability and provide no warranties or guarantees regarding the accuracy, completeness, performance, reliability, timeliness, quality, merchantability, safety, legality or suitability for a particular purpose of Third Party Goods and Services. III. For any claim You may have against the third party provider of the Third Party Goods and Services (such as the manufacturer or vendor) You agree to pursue that claim directly with that third party provider of the Third Party Goods and Services and not with Us. IV. To the maximum extent permitted by law, You hereby release Us from any claim related to Third Party Goods and Services including any and all warranty and product liability claims. 7. DELIVERY a. We may arrange delivery of Physical Goods by courier or by Australia Post. We process deliveries promptly upon receipt of full payment. b. Delivery of physical Goods within Australia may take: two (2) to fourteen (14) business days c. Delivery of physical Goods outside of Australia may take: thirty (30) to sixty (60) business days d. Any digital Goods are delivered immediately. You acknowledge and accept that there are inherent risks with downloading any digital Goods. Please contact Us using the details at the end of these Terms if You experience technical problems regarding delivery of digital Goods. e. We take no responsibility for Goods that are lost or damaged during delivery. f. We may choose in Our sole discretion whether or not to replace Goods which are lost or damaged during delivery. g. Any disputes regarding physical Goods which are lost or damaged during delivery should be directly taken up with the relevant courier company or with Australia Post as applicable. 8. RETURNS/REFUNDS/REPAIRS a. We handle returns, refunds and repairs in accordance with Our obligations under the Australian Consumer Law. b. If You are seeking a return, refund or repair, You may contact Us using the details at the end of these Terms. In order for your request to be handled promptly, please provide full details about Your valid reason for return, refund or repair. 9. INDEMNITY You hereby indemnify Us (which, for the sake of clarity, also includes any of Our employees, affiliates, agents or other representatives) and You agree to defend Us and to hold Us harmless in relation to any and all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) which may arise from or relate to Your use or misuse of the Items. You agree that We may select Our own legal representation and may participate in Our own legal proceedings if We choose. 10. TERMINATION a. We may immediately terminate these Terms at any time, with or without cause. b. We specifically reserve the right to terminate these Terms if You breach these Terms in any way. c. These Terms terminate automatically if we cease to operate the Product for any reason. d. If You have registered for an account with Us, You may terminate these Terms at any time by contacting Us and requesting termination. e. At the termination of these Terms, any provisions which would by their nature be expected to survive termination shall remain in full force and effect, including but not limited to Our exclusions of liability as outlined in the "Exclusions of Liability" clause. 11. ACCEPTABLE USE a. You agree not to use the Product or the Items for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Product or the Items in any way that could damage the Product, the Items, or Our general business. b. You further agree not to use the Product or the Items: I. to harass, abuse, or threaten any other person or to otherwise violate any other person's legal rights; II. to violate any intellectual property rights of Us or of any third party; III. to upload or otherwise disseminate any computer viruses or other software that may damage the property of another; IV. to commit any kind of fraud; V. to engage in or create any unlawful gambling, sweepstakes or pyramid schemes; VI. to publish or distribute any obscene or defamatory material; VII. to publish or distribute any material that incites violence, hatred or discrimination towards any person, group or community; VIII. to unlawfully gather information about others. c. Unauthorised use by You of the Items may be a criminal offence and may give rise to a claim for damages. 12. VARIATION OF TERMS a. You hereby acknowledge and agree that these Terms may be varied or amended from time to time in Our sole discretion. If You continue to use the Product following any such variation or amendment You will be deemed to have confirmed and agreed to the new Terms as varied or amended. b. You agree to routinely monitor these Terms and to refer to the Effective Date posted at the top of these Terms in order to monitor any modifications or variations. You further agree to clear Your cache when doing so in order to avoid accessing a prior version of these Terms. c. In the event that You fail to monitor any modifications to or variations of these Terms, You agree that such failure shall be considered an affirmative waiver of Your right to review the modified or varied Terms. 13. THIRD PARTY LINKS a. You hereby acknowledge that We may from time to time include links or references to other websites, other content or other materials (hereinafter "Third Party Links"), none of which are controlled by Us. b. You hereby acknowledge that these Third Party Links are provided for Your information only and that We do not make any representations, warranties or guarantees as to the accuracy, completeness, performance, reliability, timeliness, quality or suitability for a particular purpose of these Third Party Links. We do not endorse, approve or support these Third Party Links. You use the Third Party Links at Your own risk. 14. AFFILIATE MARKETING AND ADVERTISING a. Through the Product and other Items, We may engage in affiliate marketing whereby We receive a commission on or a percentage of proceeds of sales of Third Party Goods and Services that occur through Our Product and other Items. b. Through the Product and other Items, We may accept advertising and sponsorships from commercial businesses whereby third parties pay us to advertise on the Product or through Our other Items, or we may receive other forms of advertising compensation. 15. CHANGES TO PRODUCT a. You acknowledge and agree that We may, in Our sole discretion, vary, alter, amend, change or update the Content, Materials or the Product at any time. b. You acknowledge, agree and accept that the Product may be unavailable from time to time (whether it is unavailable due to maintenance or for any other reason). c. You acknowledge, agree and accept that We take no responsibility for, and to the maximum extent permitted by law we shall not be liable in any way for the Items being temporarily unavailable, whether due to reasons within our control or not. 16. INTELLECTUAL PROPERTY a. The Items contain intellectual property that is owned by Us and/or that is licensed to Us. This includes, but is not limited to, the contents, layout, design, colours, appearance, graphics and imagery of the Product, Content, Materials and Goods as well as all copyrights, trademarks, trade secrets, patents and other intellectual property contained in the Items (hereinafter "Company IP"). b. You hereby acknowledge and agree that, as between Us and You, We own all intellectual property rights in the Items and that nothing in these Terms amounts to a transfer of any intellectual property rights from Us to You. c. You hereby acknowledge and agree not to use the Company IP for any unlawful or infringing purpose. d. You hereby acknowledge and agree not to reproduce or distribute the Company IP in any way, including electronically or via registration of any new trademarks, trade names, service marks or Uniform Resource Locators (URLs) without express written permission from Us. e. All of the provisions of this clause in relation to "Intellectual property" shall survive any termination of these Terms. 17. USER REGISTRATION a. You may be asked to register with Us in order to use or access the Items. b. If You register with Us, You may be asked to provide personal details such as Your name and email address, as well as choosing a user name and a password ("Identifying Information"). This Identifying Information will allow You to access the Items. c. You acknowledge that You are responsible for ensuring the accuracy of any Identifying Information You provide as part of the registration process. d. You agree that You will not share your Identifying Information with any third party and if You discover that Your Identifying Information has been compromised, You agree to notify Us immediately in writing. e. You acknowledge that You are responsible for maintaining the safety and security of Your Identifying Information as well as keeping Us informed of any changes to Your Identifying Information. f. You acknowledge that providing false or misleading information, or using the Items to further fraud or unlawful activity is grounds for immediate termination of these Terms. 18. PRIVACY a. Through Your use of the Product or other Items, You may provide Us with some of Your personal information. By using the Product or Items, You authorise Us to use Your information in Australia and any other country where We operate. b. We take Our privacy obligations very seriously. c. Please refer to Our privacy policy for further information about what information We collect, how We use it and store it, and Your rights in relation to it. 19. REVERSE ENGINEERING AND SECURITY You agree not to: a. reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the Items; and b. violate the security of the Items through any unauthorised access, circumvention of encryption or other security tools, data mining or interference with any host, user or network. 20. SPAM POLICY You are prohibited from using the Items for the purpose of gathering email addresses and/or personal information from people, companies or other organisations and/or for sending bulk emails or unsolicited emails. 21. GENERAL PROVISIONS a. Australian Consumer Law: You may have certain rights, warranties, guarantees and remedies under the Australian Consumer Law, which is contained in the Competition and Consumer Act 2010 (Cth), and these rights, warranties, guarantees and remedies may not be restricted, modified or excluded by Us. Our liability to you is governed solely by these Terms and the Australian Consumer Law. b. Applicable law: Your use of the Product and the Items is subject to the laws of Queensland, Australia and each party submits to the jurisdiction of the courts of Queensland, Australia. c. Written communication: In relation to any correspondence or notification which is required under these Terms to be provided in writing from one party to the other party: I. such notice is properly given if given to the other party: A. by email to an email address that the other party has nominated, acknowledged or used in connection with the use of the Product or other Items. B. by facsimile to a facsimile address which the other party has nominated, acknowledged or used in connection with the use of the Product or other Items. C. by post to a postal address the other party has nominated, acknowledged or used in connection with the use of the Product or other Items. II. such notice is taken to be received: A. if sent by email, when the email becomes capable of being retrieved by the recipient at the relevant email address. B. if sent by facsimile, at the time shown of correct and complete transmission to the recipient's facsimile number by the sending machine. C. if sent by prepaid post within Australia, five (5) days after the date of posting. D. if sent by prepaid post to or from an address outside Australia, twenty one (21) days after the date of posting. d. No assignment: You must not assign, sub-licence or otherwise deal in any way with your rights under these Terms without Our prior written consent. e. Severability: If any clause or sub-clause of these Terms is held to be invalid or unenforceable, it is to be read down or severed such that the remaining clauses and sub-clauses will be enforced to the maximum extent possible. In such circumstances, the remainder of these Terms shall continue in full force and effect. f. No waiver: In the event that We fail to enforce any provision of these Terms, this shall not constitute a waiver of any future enforcement of that provision or of any other provision. Waiver of any clause or sub-clause of these Terms will not constitute a waiver of any other clause or sub-clause. g. Headings for convenience only: Headings of clauses and sub-clauses under these Terms are for convenience only. Headings shall not affect the meaning of any provision of these Terms. h. Parties must take all reasonable steps: Each party must, at its own expense, take all reasonable steps and do all that is reasonably necessary to give full effect to these Terms and the events contemplated by them. i. Separate agreements: You may have other legal agreements with Us. Those other legal agreements are separate from and are in addition to these Terms. These Terms do not alter, amend, revise or replace the terms of any other legal agreements You may have with Us. 22. CONTACT US You can contact us about these Terms using the following details: traveladventuresaustralia@gmail.com
REFUND POLICY Travel Adventures Australia This Refund Policy ("Policy") applies to the following purchases: clothing, print goods and handmade items (1) CUSTOMER SATISFACTION IS OUR PRIORITY At Travel Adventures Australia, customer satisfaction is our priority. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law. Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase. (2) AUSTRALIAN CONSUMER LAW (a) Under the Australian Consumer Law: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: - to cancel your service contract with us; and - to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. (b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law. (c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services. (d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail. (e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission. (f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure. (g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced. (3) CHANGE OF MIND We do not offer any refund if you simply change your mind, or find the same product or service cheaper elsewhere. (4) PRODUCTS DAMAGED DURING DELIVERY In the event that a product which you ordered is damaged during delivery: (a) Please contact us as soon as possible. (b) Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product. (c) We will organise to repair the damaged product or to collect it and replace it with an equivalent product, or to provide a refund, provided that you contact us within the following time from the date you received the product: 3 days (5) EXCEPTIONS Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service you purchased if: (a) You misused the said product in a way which caused the problem. (b) You knew or were made aware of the problem(s) with the product or service before you purchased it. (c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted. (d) Any other exceptions apply under the Australian Consumer Law. (6) SHIPPING COSTS FOR RETURNS (a) In the event that a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law we will bear any costs of shipping the said product (the "Returned Product") back to us, as well as any costs of shipping any replacement product to you. (b) If the Returned Product can easily be posted or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product. (c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost. (d) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product. (7) ASSISTANCE FROM MANUFACTURERS (a) In some cases, manufacturers may provide assistance in relation to their products, and they may be able to resolve your issue more quickly. (b) In some cases, manufacturers may provide warranties for their products, which go beyond the Consumer Guarantees under the Australian Consumer Law or any other rights which you may have under this Policy. (c) You are not obliged to contact the manufacturer directly in order to seek a repair, replacement or refund. However, you may do so if you wish. (8) RESPONSE TIME We aim to process any requests for repairs, replacements or refunds within 30 days of having received them. (9) HOW TO RETURN PRODUCTS (a) You may contact us to discuss a return using the details at the end of this Policy. (b) We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion. (c) You must provide proof of purchase in order to be eligible for a refund, repair or replacement. (d) You may be required to present a government issued identification document in order to be eligible for a refund, repair or replacement. (10) CONTACT US If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may contact us at: traveladventuresaustralia@gmail.com
Accessibility Statement for Travel information Website
This is an accessibility statement from Travel Adventures Australia .
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Travel information Website is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.
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